Privacy policy

Privacy Policy

At Plannie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

We may collect:

  • Contact information: Name, email address, phone number, and shipping/billing address.
  • Order information: Products purchased, order details, payment status, returns, and exchanges.
  • Payment information: Payment details are processed securely through our payment providers.
  • Technical information: Device, browser, IP address, and website usage information.
  • Communications: Information you provide when contacting us.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders and arrange delivery.
  • Process payments and prevent fraudulent transactions.
  • Communicate with you about your orders and provide customer support.
  • Improve our website, products, and customer experience.
  • Send marketing communications if you have chosen to receive them.

Sharing Your Information

We may share your information with trusted service providers that help us operate Plannie, including Shopify, payment providers, and delivery/courier companies. We may also share information when required by law or necessary to protect our business and customers.

We do not sell your personal information.

Shopify

Our store is powered by Shopify, which securely processes and stores certain information to help us provide our services. You can learn more about how Shopify handles personal information through Shopify's Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and support advertising and marketing activities.

Your Choices

You may request access to, correction of, or deletion of your personal information, where applicable. You may also unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Children's Privacy

Our website is intended for parents and adults. We do not knowingly collect personal information directly from children.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: plannie.eg@gmail.com
Instagram & Facebook: @plannie.eg